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Free shipping to the US and Canada on orders over $35

Free shipping to the US and Canada on orders over $35

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Easy Refunds

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Shipping Policy

We will ship your order within 3 days after receiving it. The estimated shipping time is 5–13 business days. If the product does not arrive within 35 days, you are eligible to request a full refund.

CONTACT INFORMATION

Email: official@cutelifes.com

Return policy

Thank you for shopping with us! We want you to love your purchase. If for any reason you are not completely satisfied, please review our refund policy below:

1. Returns & Refunds

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at official@cutelifes.com.

We may request photos or videos of the product to confirm the issue.

Once confirmed, we will offer you a replacement or a full refund.

3. Return Process

Contact our support team at official@cutelifes.com with your order number.

We will provide you with return instructions and the return address.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

4. Shipping Costs

Customers are responsible for paying return shipping costs, unless the item was defective or incorrect.

Shipping costs are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged.

If you need to exchange the same item, please contact us at official@cutelifes.com.

We appreciate your understanding and cooperation. lf you have anyquestions or need further assistance, please do not hesitate to contactour customer service team.

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